Doula Subscription Terms

Last Revised: April 30, 2026

These Doula Subscription Terms (the "Subscription Terms") are entered into between Thanacare LLC (collectively with its subsidiaries, affiliates, and related entities, "Company," "the Company," "Thanacare," "we," "us," and "our") and the individual or entity that subscribes to the Doula Villages platform (the "Subscriber" or "Doula"). The Doula Villages platform is operated at doula.yourvillages.org (the "Platform"). These Subscription Terms govern the Doula's access to and use of the Platform.

These Subscription Terms include an arbitration clause and a waiver of class actions. Please read the Subscription Terms carefully before subscribing to the Platform.

By clicking to accept these Subscription Terms or by accessing or using the Platform, the Doula agrees and acknowledges that the Doula has read, understands, and agrees to be bound by these Subscription Terms. If the Doula does not agree to these Subscription Terms, the Doula may not access or use the Platform.

Description of the Platform. The Company provides the Platform as a software-as-a-service application designed to support independent doulas in coordinating care, communication, and information sharing with their clients. The Platform may include features for client onboarding, scheduling, communication, document sharing, and resource access. The features and functionality available through the Platform are as described on the Platform from time to time and may be modified at the Company's discretion.

Subscription, Fees, and Billing. Access to the Platform requires a paid subscription. The current pricing, billing frequency, and any applicable per-client fees are as displayed at sign-up and as may be updated from time to time on the Platform. The Doula authorizes the Company or its payment processor to charge the payment method on file for all applicable subscription fees. Subscription fees are non-refundable except as required by law. The Company may change its fees at any time upon at least thirty (30) days' prior notice to the Doula; continued use of the Platform after the effective date of the change constitutes acceptance of the new fees. Applicable taxes are the responsibility of the Doula.

Subscriber Account. Access to the Platform requires a Doula account. The Doula is responsible for maintaining the confidentiality of the account credentials and for all activities that occur under the account. The Doula will notify the Company immediately at support@yourvillages.com of any unauthorized use of the account or any other breach of security. The Company is not responsible for any loss the Doula may incur as a result of any unauthorized person using the account.

Doula's Clients. The Platform is designed to enable the Doula to interact with the individuals or families to whom the Doula provides services (each, a "Client"). The Doula may invite Clients to use the Platform. Clients who use the Platform are bound by the Client Terms of Use located at doula.yourvillages.org/terms. The Doula is responsible for managing the Doula's relationship with the Clients, including the scope of services, communication, and any clinical or legal advice provided to the Clients.

Doula Responsibilities Regarding Client Information. The Doula represents and warrants that:

The Doula has all necessary rights, authority, and lawful basis to collect, use, and share Client information through the Platform.
The Doula has obtained any consents required by applicable law from Clients before submitting Client information to the Platform, including any consents required by state-specific health-information privacy laws (such as the Washington My Health My Data Act for any Client whose information may include "consumer health data" as defined under that law).
The Doula will not submit Client information that the Doula is not authorized to share, that violates the rights of any Client or third party, or that is otherwise unlawful.
The Doula will provide each Client with information about the Platform sufficient for the Client to make an informed decision about using it, including a link to the Privacy Policy located at doula.yourvillages.org/privacy.
The Doula will respond to Client requests regarding the Client's information (such as access, correction, or deletion requests) in accordance with applicable law, and the Doula may request the Company's reasonable assistance in fulfilling such requests.

The Company processes Client information on the Doula's behalf as a service provider or processor (as those terms are used in applicable privacy law). The Doula remains the controller of Client information.

HIPAA and Business Associate Agreements. Solo doulas are generally not "covered entities" as defined under the Health Insurance Portability and Accountability Act of 1996, as amended ("HIPAA"). The Platform is not designed for the processing of Protected Health Information ("PHI") as defined under HIPAA, and the Company is not a Business Associate of the Doula by default. If the Doula operates under or as part of a HIPAA-covered entity (such as a hospital, health system, or other covered healthcare provider), and the Doula's use of the Platform may involve PHI, the Doula may request that the Company enter into a Business Associate Agreement ("BAA") by contacting support@yourvillages.com. The Company will evaluate such requests in good faith and on a case-by-case basis. Until and unless a BAA is executed between the Company and the Doula's covered entity, the Doula may not submit PHI to the Platform.

Data Processing Addendum. The Doula may request a Data Processing Addendum ("DPA") to govern the Company's processing of Client personal information by contacting support@yourvillages.com. The DPA will reflect the Company's role as a service provider or processor and the Doula's role as controller, consistent with applicable privacy law.

Acceptable Use. The Doula agrees that the Doula will not, and will not permit any Client or other person using the Doula's account or instance to:

Use the Platform in any manner that could damage, disable, overburden, or impair the Platform or interfere with any other party's use of it;
Attempt to gain unauthorized access to any account, computer system, or network associated with the Company or the Platform;
Submit Client information to the Platform without the lawful basis described above;
Submit PHI to the Platform unless a Business Associate Agreement is in place between the Company and the applicable covered entity;
Use any robot, spider, scraper, or other automatic device, process, or means to access, monitor, or copy any of the material on the Platform, including for the purposes of training machine-learning or artificial intelligence systems, except as expressly permitted by the Company in writing;
Introduce any viruses, Trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful;
Attack the Platform via a denial-of-service attack or a distributed denial-of-service attack;
Bypass or circumvent any access or authentication controls on the Platform;
Resell, sublicense, white-label, or otherwise commercialize access to the Platform without the Company's prior written consent;
Use the Platform to harass, threaten, or harm any Client, member of the Company's staff, or any third party; or
Impersonate or attempt to impersonate the Company, a Company employee, another doula, a Client, or any other person or entity.

Notice and Consent to Receipt of Email and Text Communications. By creating an account, the Doula consents to receive operational, transactional, and service-oriented email communications from the Company in connection with the Doula's use of the Platform, including authentication, account notifications, billing notices, and product updates. These communications are necessary for the operation of the Platform. If the Doula provides a mobile telephone number and consents to text messaging, the Doula may receive text messages from the Company relating to authentication or account matters. The Doula may opt out of non-essential text messaging at any time by following the instructions provided in the message or by contacting us at support@yourvillages.com. Message and data rates may apply.

Intellectual Property. The Platform, including all software, content, designs, trademarks, and documentation, is the property of the Company and is protected by intellectual property laws. The Company grants the Doula a non-exclusive, non-transferable, revocable license to access and use the Platform during the term of the subscription and solely as necessary to provide services to the Doula's Clients. The Doula may not copy, modify, reverse engineer, or use the Platform or any of its content to train artificial intelligence or machine-learning systems.

Doula's Content and Brand. The Platform may permit the Doula to upload the Doula's logo, content, photographs, and similar materials ("Doula Materials") for display within the Doula's instance of the Platform. The Doula represents and warrants that the Doula has all necessary rights to use the Doula Materials and grants the Company a non-exclusive, royalty-free, worldwide license to host, display, and process the Doula Materials as necessary to provide the Platform.

Confidentiality. Each party will maintain the confidentiality of any non-public information disclosed by the other party in connection with these Subscription Terms, and will use such information only as necessary to perform under these Subscription Terms.

Disclaimer. THE PLATFORM, INCLUDING ALL CONTENT AND SERVICES PROVIDED BY THE COMPANY, IS PROVIDED "AS IS" AND "WHERE IS" AND WITHOUT ANY WARRANTIES OF ANY KIND. THE COMPANY AND ITS THIRD-PARTY LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR COVENANT CONCERNING THE ACCURACY, QUALITY, SUITABILITY, COMPLETENESS, SEQUENCE, TIMELINESS, SECURITY, OR AVAILABILITY OF THE PLATFORM, AND DOES NOT REPRESENT THAT THE PLATFORM WILL BE SECURE, UNINTERRUPTED, OR ERROR-FREE. THE DOULA EXPRESSLY AGREES THAT USE OF THE PLATFORM IS AT THE DOULA'S SOLE RISK. SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO THE DOULA.

Limitation of Liability. UNDER NO CIRCUMSTANCES SHALL THE COMPANY OR ANY OF ITS THIRD-PARTY LICENSORS BE LIABLE TO THE DOULA OR TO ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL, OR EXEMPLARY DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF USE, LOSS OF DATA, LOSS OF INFORMATION, TRANSACTION LOSSES, OPPORTUNITY COSTS, INTERRUPTION OF BUSINESS, OR COSTS OF PROCURING SUBSTITUTE GOODS) RESULTING FROM, ARISING OUT OF, OR IN ANY WAY RELATING TO THE PLATFORM, REGARDLESS OF THE FORM OF THE CLAIM OR ACTION, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, STATUTE, OR OTHERWISE, AND REGARDLESS OF WHETHER OR NOT SUCH DAMAGES WERE FORESEEN, UNFORESEEN, OR FORESEEABLE, EVEN IF THE COMPANY OR ITS THIRD-PARTY LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL LIABILITY OF THE COMPANY AND ITS THIRD-PARTY LICENSORS TO THE DOULA FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE SUBSCRIPTION TERMS OR THE DOULA'S USE OF THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY THE DOULA TO THE COMPANY DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). NOTHING IN THESE SUBSCRIPTION TERMS LIMITS OR EXCLUDES LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

Indemnity. The Doula agrees to defend, indemnify, and hold harmless the Company and its affiliates, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to the Doula's violation of these Subscription Terms, the Doula's use of the Platform, the Doula's relationship with any Client, the Doula's representations and warranties regarding Client information, or any clinical or legal advice provided by the Doula to a Client.

Term and Termination. These Subscription Terms remain in effect for as long as the Doula maintains an active subscription to the Platform. The Doula may cancel the subscription at any time through the Platform's account-management features or by contacting support@yourvillages.com. The Company may suspend or terminate the Doula's access to the Platform for breach of these Subscription Terms, non-payment, at the Company's discretion upon thirty (30) days' notice, or as otherwise permitted by these Subscription Terms.

Effect of Termination. Upon termination, the Doula's access to the Platform will cease. The Company will retain Client information for the period required by applicable law and as necessary to support the Company's legitimate business interests, after which it will be deleted, returned, or de-identified in accordance with the Privacy Policy. Sections of these Subscription Terms that by their nature are intended to survive termination — including the warranty disclaimers, limitation of liability, indemnity, confidentiality, and dispute resolution sections — will survive termination.

Arbitration. Before filing any claim against the Company, the Doula agrees to first contact the Company at support@yourvillages.com with a written description of the dispute, and the parties will attempt to resolve the dispute informally for at least thirty (30) days before any formal proceeding. If the parties are unable to resolve the dispute through informal discussions, any and all disputes arising from use of the Platform, or breach of these Subscription Terms, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, shall be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, applying Minnesota law. The arbitration will be conducted by a single arbitrator in Hennepin County, Minnesota, or by video or telephone, at the election of the party initiating the arbitration. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. This arbitration agreement is mutual and applies to claims by the Doula against the Company and claims by the Company against the Doula. The Doula and the Company agree that any dispute resolution proceeding will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, the Doula and the Company each waive any right to a jury trial. Either party may bring an individual action in small-claims court if the dispute is within that court's jurisdiction, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information. The Doula may opt out of this arbitration agreement by sending written notice to support@yourvillages.com within thirty (30) days of first agreeing to these Subscription Terms; the notice must include the Doula's full name, the email address used to subscribe, and a statement that the Doula wishes to opt out of arbitration.

Limitation on Time to File Claims. Any cause of action or claim the Doula may have arising out of or relating to these Subscription Terms or the Platform must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.

Governing Law and Jurisdiction. These Subscription Terms are governed by the laws of the State of Minnesota, U.S.A., without regard to its conflict-of-laws principles. Subject to the arbitration provisions above, the Doula irrevocably consents to the exclusive jurisdiction and venue of the courts in Minneapolis, Minnesota, U.S.A. in all disputes arising out of or relating to the Platform.

Changes to these Subscription Terms. The Company may update or change these Subscription Terms from time to time. The effective date of any updated Subscription Terms will be reflected in the "Last Revised" entry at the top. For material changes, the Company will provide at least thirty (30) days' notice via email or through the Platform. Continued use of the Platform after the effective date constitutes acceptance of the updated Subscription Terms.

General. No joint venture, partnership, employment, or agency relationship exists between the Doula and the Company as a result of these Subscription Terms or use of the Platform. The Doula may not assign these Subscription Terms without the prior written consent of the Company. The Company may assign these Subscription Terms, in whole or in part, at any time. If any part of these Subscription Terms is determined to be invalid or unenforceable pursuant to applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of these Subscription Terms shall continue in effect. These Subscription Terms, together with the Privacy Policy and any executed Business Associate Agreement or Data Processing Addendum, constitute the entire agreement between the Doula and the Company with respect to the Platform.

Contact Information. Questions can be directed to the Company at support@yourvillages.com.